Job Description

:

To be responsible and dedicated to all incoming telephone / e-mails / fax / chat / online enquiries from customers, problems and complaints relating to products and services, with the objective of resolving customer issues on a timely basis, providing First excellent contact resolution. To meet / exceed productivity and quality standards (eg: e-mail response time, quality call monitoring and customer satisfaction monitors). Respond to telephone, e-mails, fax, chat or online enquiries professionally, in compliance with all internal policies, and/or external regulatory requirements. Research required information using available resources such as internet, portal, knowledge base. Provide customers with accurate and precise product and service information Drive and educate customers to online or web usage Process orders and forms following standard procedures in a timely manner. Follow up and callbacks as promised, where necessary. Maintain records of telephonic interactions, orders and accounts according to standard procedures To respond positively and openly to feedback from management, and put into practice advice on how to improve continuously. To escalate any queries or unresolved or priority issues that cannot be completed with the agreed procedure To undertake any administration tasks delegated by the Company and / or the Company's Client during low call volume Participation on team activities and regular team meetings, giving feedbacks and innovative ideas, on service and process improvements and make recommendations to the team. Undertake any other duties as-and-when assigned by Management.

Job Requirement:

Possess a minimum SPM. Minimum of 1 year of customer service experience in a contact center environment. Fresh Graduate also encourage to apply. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to build rapport with customers. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails. Proficient in Microsoft Office and experience working with CRM systems. Ability to work flexible hours
Job Type: Full-time

Pay: RM2,400.00 - RM3,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person