Job Description

1. Welcome and Greet Customers:

Welcome customers as they enter the center.

Ensure customers are attended to with food and drinks.

2. Customer Communication:

Respond to customer inquiries via phone, email, or in-person.

Answer telephonic and email inquiries promptly.

Conduct service reminders through SMS, WhatsApp, email, or phone calls.

Inform customers of deals and promotions.

3. Issue Resolution and Assistance:

Resolve customer issues and provide appropriate solutions.

Assist in handling customer inquiries and problem resolution for complaints.

4. Appointment Coordination and Database Management:

Coordinate and record customer appointments.

Conduct capacity planning for smooth operational flow.

Update and protect customer databases in a timely manner.

5. Documentation and Reporting:

Document customer interactions and feedback.

Report all customer voices promptly to management.

Verify and analyze documents provided by clients/customers.

6. Interdepartmental Communication:

Communicate effectively with other departments to address customer needs.

7. Workspace Management:

Ensure the workspace remains tidy and equipped with relevant tools and resources.

Facilitate stock management for items used in the operation.

8. Continuous Improvement and Training:

Continuously strive to develop and maintain good rapport with customers.

Familiarize with all up-to-date company products and services.

Be a great listener for gathering necessary information to make effective and timely decisions.

9. Customer Satisfaction and Comfort:

Perform excellent customer service.

Ensure the overall comfort and satisfaction of customers.

10. Supply Management Coordination:

Coordinate with the admin office for tasks related to supply management, including stationeries and treatment consumables.

11. Teamwork and Flexibility:

Multi-task when not occupied with specific job responsibilities, fostering a spirit of teamwork.

12. Additional Responsibilities:

Inform customers of deals and promotions.

Perform other tasks, duties, and responsibilities as required and assigned by management.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Application Question(s):

Are you willing to learn Regen Active Therapy / other wellness industry topics? Are you able to work on weekends and public holidays?
Language:

English (Preferred) Mandarin (Preferred)
Work Location: In person