Customer Service Executive (e Hailing Support)

Johor Bahru, M01, MY, Malaysia
Basic Today Klang
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Job Description

Job Vacancy: Customer Service Executive (E-Hailing Support)

We are looking for dedicated and customer-oriented individuals to join our team as

Customer Service Executives (E-Hailing Support)

. In this role, you will be the first point of contact for drivers and passengers, ensuring smooth communication and excellent support service.

Job Responsibilities

Handle incoming calls, chats, and emails from drivers and passengers. Provide accurate information and resolve issues related to Grab e-hailing services. Assist with booking inquiries, payment concerns, and account support. Escalate complex cases to the relevant department when necessary. Ensure customer satisfaction by delivering prompt and professional service. Meet daily performance KPIs and service standards. Work closely with the operations team to improve customer experience.
Job Requirements

Minimum SPM qualification

with a pass in

Bahasa Malaysia and Sejarah

. Strong communication skills in Bahasa Malaysia and English (Mandarin is an added advantage). Fresh graduates are encouraged to apply; customer service experience is a plus. Patient, polite, and able to handle high-pressure situations. Willing to work

6 days a week on rotational shifts (including weekends and public holidays)

. Basic computer knowledge (typing, Microsoft Office, email handling).
What We Offer

Basic Salary: RM2,000 - RM2,500

Attractive

allowance + incentives

based on performance. Training and career development opportunities. Positive and supportive working environment.

Work Location:

Iskandar Puteri, Johor

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD1210568
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johor Bahru, M01, MY, Malaysia
  • Education
    Not mentioned
 
 
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