Job Description

\xef\x82\xb7 Prior experience in customer service, preferably in the e-commerce industry. \xef\x82\xb7 Excellent communication skills, both verbal and written, with the ability to effectively convey information and resolve issues. \xef\x82\xb7 Strong interpersonal skills and customer-oriented mindset, with a passion for delivering exceptional service. \xef\x82\xb7 Ability to multitask and work efficiently in a fast-paced environment, handling multiple inquiries simultaneously. \xef\x82\xb7 Proficiency in using customer service software, live chat platforms, and email systems. \xef\x82\xb7 Flexibility to work on public holidays and weekends, especially during peak times or promotional sales, to meet customer demand effectively.Responsibilities\xef\x82\xb7 Handle inbound calls, live chat, and email inquiries from customers regarding product information, order status, returns, and other related queries. \xef\x82\xb7 Provide accurate and timely assistance to customers, ensuring high levels of customer satisfaction and retention. \xef\x82\xb7 Resolve customer complaints and issues promptly and professionally, escalating complex cases to the appropriate departments when necessary. \xef\x82\xb7 Process orders, exchanges, and returns accurately in our system, maintaining detailed records of customer interactions and transactions. \xef\x82\xb7 Stay updated on product knowledge, promotions, and company policies to effectively assist customers and promote brand loyalty. \xef\x82\xb7 Collaborate with other team members and departments to address customer concerns and improve overall customer experience. \xef\x82\xb7 Adhere to established service level agreements (SLAs) and performance metrics to meet or exceed departmental goals. \xef\x82\xb7 Maintain a positive and professional demeanor in all customer interactions, representing the brand in a positive light.BenefitsPerformance related allowance (PRA) - yearly \xef\x82\xb7 Medical Coverage Provided. \xef\x82\xb7 Opportunity for career growth and development. \xef\x82\xb7 Comprehensive training and support. \xef\x82\xb7 Working Hours: Monday to Friday 9am to 6pm.Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance

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