Job Description

Duties and Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming Calls / Chats
• Identify and assess customers\xe2\x80\x99 needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Act as the company gatekeeper
• Suggest solutions when a product malfunction
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Read from scripts
• Handle changes in policies or renewals
• Resolve customer complaints via phone, email, mail or social media

EMCO Execuitve is growing into the leading recruitment consultancy in this region specializing in middle management, senior recruitment and executive level placements. We endeavour to satisfy our client\'s complete requirements by developing and customizing our services to enable an accurate fit within the specific need, each time.

We offer talent management solutions, staffing services, industrial relations consultancy and the management of business process outsourcing, which we have provided to many clients since our inception.

We specialize in placing high calibre professionals into permanent positions for all levels across the following areas:

1) Business Process Operations
2) Shared Services & Call Centres
3) Engineering & Technology
4) Manufacturing, Logistic & Warehousing
5) Retail & Commerce
6) Banking, Finance Services & Insurance
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent