Customer Service Executive (freight Forwarding/logistics)

Klang, Malaysia

Apply Now

Job Responsibilities:

Receive the booking from the customer/assigned by HOD.
Ability to execute the delivery and meet customer objectives without error and mistake; strictly adhere to the customer SOP.
Provide good communication to the customer and internal division on bookings and must report to CS HOD for any critical matter, failure cases, disputed or delayed cases.
Open job profile, prepare and monitor invoicing till job complete for submission to billing.
Ensure the customer receives the invoice completely.
Ensure individual job task is being fulfilled in terms of delivery time and cargo safety.
Receive customer feedback and discuss with CS HOD a good action plan to improve customer service.
Monitor closely all shipments and update related parties until the shipment arrives.
Record customer complaints in the relevant folder and come out with a correction action plan to avoid the similar mistake from re-occurrence.

Job Requirements:

Candidate must possess at least a Diploma in Logistics/ Transportation field or equivalent.
At least 3 years of customer service experience with familiarity in the freight forwarding industry.
Excellent and strong communication skills, spoken and written in Mandarin, English, and Bahasa Malaysia.
Adapt with Microsoft Office Suite (Outlook, Excel, Word, etc.)

Job Type: Full-time Salary: RM3,000.00 - RM5,000.00 per month Schedule:

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.