Job Description

This is a full time on-site role for a Customer Service Executive located in Georgetown, Penang.

Responsibilities:-

- Handling customer inquiries promptly and professionally, providing accurate information

- Resolving issues to ensure customer satisfaction

- Managing customer support requests and conduct follow up communications

- Managing customer service metrics and participate in continuous improvement initiatives to enhance customer experience

- Support administrative tasks related to laboratory operations and documentation

- Coordinate with laboratory and technical teams to ensure timely completion of analyses

Qualifications:-

- Strong interpersonal skills, customer satisfaction & customer support abilities

- Experience in Customer Service roles are a plus

- Excellent communication skills in English

- Strong problem solving and multi-tasking skills

- Ability to work independently and as part of a team

- Bachelor's Degree in Chemistry, Biochemistry or related field preferred.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,600.00 - RM2,900.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person