Customer Service Executive (hybrid Mode)
Petaling Jaya, Malaysia
Job Description
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- VACANCIES: 5 positions
- INTAKE: APRIL/MAY 2023 (IMMEDIATE HIRING).
- BASIC SALARY: RM2300 - RM 2500
- WORKING HOURS/DAYS: FIVE WORK DAYS, INCLUDING WEEKENDS & PUBLIC HOLIDAYS,
- WORKING SHIFT: 2 ROTATIONAL SHIFTS|9:00 AM - 6:00 PM|12:00 PM - 9:00 PM|
- LOCATION: REDBERRY CONTACT CENTER, SECTION 13, PETALING JAYA (Nearest LRT - Asia Jaya & MRT - Phileo Damansara. Shuttle van provided to ferry employees from/to Asia Jaya LRT station & Phileo Damansara MRT station)
- MUST COME WITH OWN LAPTOP & HIGH SPEED BROADBAND (Minimum 100Mbps) for Hybrid Working Arrangement
- THIS IS NOT 100% WFH JOB.
- HYBRID WORK MODE:-
- Morning Shift 9:00 am to 6:00 pm (Office Based)
- Noon shift 12:00 pm to 9:00 pm (WFH)
- Weekends/Public Holidays (WFH)
- Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
- To resolve product or service problems by clarifying and understanding the customer\'s complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
- To ensure and provides quality service to both internal and external customers
- To maintain customer records by updating account information
- Record details of inquiries, comments, and complaints
- Contributes to team effort by accomplishing related results as needed
- To adhere to and comply with the duty roster set by the Supervisor
- To complete any other tasks assigned by the management from time to time
- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
- At least 1 or 2 years (s) of working experience in the related field, preferably in the E-commerce/Retail industry
- Able to work in a rotational shift environment (5-day work-week)
- Able to start IMMEDIATELY
- Have knowledge of customer service principles and practices
- Possess good interpersonal and communication skills
- Fast learner and self-motivated
- Team-oriented and service minded
- Careful, patient, and able to work under pressure
- Able to work according to the monthly roster including public holidays
- Understand the basic operation of computer software applications
- Requires minimal 30 wpm typing speed
- Required skill(s): Microsoft Windows
- Proficient in English and Bahasa.
- Must be willing to return to the office as & when required
- Fresh graduates are encouraged to apply
Contract length: 3 months Salary: RM2,300.00 - RM2,500.00 per month Benefits:
- Professional development
- Rotational shift
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
- Do you have a laptop?
- Do you have high speed broadband internet access at home?
- Are you willing to work on a rotational shift?
- Are you willing to work during weekends or Public Holidays?
- Are you able to start immediately?
- Are you willing to be based in the office for at least 1 month?
- Are you willing to return to office upon request?
- STM/STPM (Preferred)
- Customer Care Specialist: 1 year (Preferred)
- English (Preferred)
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Job Detail
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Job IdJD923377
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned