Customer Service Executive| Hybrid| Mon Fri (9am 6pm)| Up To 4k
Petaling Jaya, M10, MY, Malaysia
Job Description
Key Responsibilities:
Provide technical support for mobile services, including SIM activation, network connectivity, and device configuration. Troubleshoot mobile data, voice call, SMS, and signal issues. Guide customers through diagnostic steps to resolve technical problems efficiently. Escalate complex cases to higher-level engineers or internal teams with detailed documentation. Log all customer interactions accurately in the ticketing or CRM system. Monitor recurring issues and provide feedback for service improvement. Collaborate with internal teams to maintain high service quality. Adhere to service-level agreements (SLAs) and key performance indicators (KPIs).
Job Type: Permanent
Pay: RM3,100.00 - RM4,000.00 per month
Benefits:
Additional leave Opportunities for promotion Professional development Work from home
Education:
STM/STPM (Preferred)
Language:
Mandarin (Preferred) Cantonese (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1237412
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, M10, MY, Malaysia
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EducationNot mentioned