Customer Service Executive (inbound Call – Telco)

Kuala Lumpur, Malaysia

Job Description

Telecontinent Hiring! Full Time Customer Service Executive (Inbound Call - Telco) in WP Kuala Lumpur, Earn up to MYR 2,650 - Ricebowl
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Customer Service Executive (Inbound Call - Telco)
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MYR2,150 - MYR2,650 Per Month
KL City,
Fresh Graduates
More than 40 have applied to this job
Posted 22 minutes ago o Closing 5 Oct 2025
More than 40 have applied to this job
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Requirements

  • Minimum SPM qualification
  • Good command of English & Bahasa Malaysia (spoken, written, and reading)
  • Computer literate, with basic knowledge of MS Office
  • Must pass phone interview and required assessments
  • Able to work on shifts and weekends
Responsibilities
  • Handle inbound customer calls professionally and efficiently
  • Provide assistance to resolve inquiries related to telco services (prepaid/postpaid, billing, etc.)
  • Identify root causes of customer issues and propose appropriate solutions
  • Maintain excellent telephone etiquette - professional, confident, and patient at all times
  • Ensure customer satisfaction through effective problem-solving and communication
Working Days & Hours:
  • 5 working days per week with 2 rest days (may fall on weekdays/weekends)
  • Shift Schedule:
  • Morning: 8:00 AM - 5:00 PM / 9:00 AM - 6:00 PM
  • Evening: 1:00 PM - 10:00 PM / 3:00 PM - 12:00 AM
Location: Level 10, Berjaya Times Square, Jalan Imbi, Kuala LumpurEasily accessible via Monorail Imbi Station
Benefits
Remuneration Package:
  • Basic Salary: RM2,150.00 (Fixed)
  • KPI Allowance: Up to RM1,000.00 (Performance-based)
  • Shift Allowance: Based on working shift
  • OT Allowance: Applicable if overtime required
  • Retention benefits: Up to RM1000.00 (T&C applied)
  • Language allowance: RM300.00/month (Fixed - Mandarin speaking)
Employee Benefits:
  • Annual Increment (based on performance)
  • Annual Bonus (based on performance)
  • Appreciation Incentives (up to RM1,000)
  • Staff discounts at outlets within the mall
  • Internal staff activities (e.g. Customer Service Week, etc.)
Additional Benefits
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Training Provided
  • 5 Working Days
Skills
Customer Service Inbound Call Handling Telecommunications Problem Solving Communication Skills Telephone Etiquette
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Job Detail

  • Job Id
    JD1204557
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    RM 2,150 per month
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned