Job Description

Telecontinent Hiring! Full Time Customer Service Executive (Inbound Call - Telco) in WP Kuala Lumpur, Earn up to MYR 2,650 - Ricebowl
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Customer Service Executive (Inbound Call - Telco)
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MYR2,150 - MYR2,650 Per Month
KL City,
Fresh Graduates
More than 40 have applied to this job
Posted 22 minutes ago o Closing 5 Oct 2025
More than 40 have applied to this job
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Requirements

• Minimum SPM qualification
• Good command of English & Bahasa Malaysia (spoken, written, and reading)
• Computer literate, with basic knowledge of MS Office
• Must pass phone interview and required assessments
• Able to work on shifts and weekends

Responsibilities

• Handle inbound customer calls professionally and efficiently
• Provide assistance to resolve inquiries related to telco services (prepaid/postpaid, billing, etc.)
• Identify root causes of customer issues and propose appropriate solutions
• Maintain excellent telephone etiquette - professional, confident, and patient at all times
• Ensure customer satisfaction through effective problem-solving and communication

Working Days & Hours:

• 5 working days per week with 2 rest days (may fall on weekdays/weekends)
• Shift Schedule:
• Morning: 8:00 AM - 5:00 PM / 9:00 AM - 6:00 PM
• Evening: 1:00 PM - 10:00 PM / 3:00 PM - 12:00 AM

Location: Level 10, Berjaya Times Square, Jalan Imbi, Kuala LumpurEasily accessible via Monorail Imbi Station
Benefits
Remuneration Package:

• Basic Salary: RM2,150.00 (Fixed)
• KPI Allowance: Up to RM1,000.00 (Performance-based)
• Shift Allowance: Based on working shift
• OT Allowance: Applicable if overtime required
• Retention benefits: Up to RM1000.00 (T&C applied)
• Language allowance: RM300.00/month (Fixed - Mandarin speaking)

Employee Benefits:

• Annual Increment (based on performance)
• Annual Bonus (based on performance)
• Appreciation Incentives (up to RM1,000)
• Staff discounts at outlets within the mall
• Internal staff activities (e.g. Customer Service Week, etc.)

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• 5 Working Days

Skills
Customer Service Inbound Call Handling Telecommunications Problem Solving Communication Skills Telephone Etiquette
Important Information
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Skills Required