Customer Service Executive Japanese Speaker
Job Description
Support customers to place online orders with the client
Provide timely support to customers through available communication channels (inbound phone calls and email)
Process payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times
Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty
Identify and escalate priority issues through appropriate channels as and when necessary
Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
Maintain and improves quality of service by sharing suggestions and recommendations
Keep job knowledge and skills up to date by attending training and continuously learning
Meet all key performance indicators set by the company and client
Adhere to the policies and procedures set by the company and client
Job Type: Full-time
Pay: Up to RM8,000.00 per month
Benefits:
Health insurance
Opportunities for promotion
Professional development
Education:
Bachelor's (Preferred)
Language:
Japanese (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1244590
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned