Job Description

BD Agriculture (M) Hiring! Full Time Customer Service Executive in Selangor - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-73b57a06>
Customer Service Executive
Follow
Undisclosed
,
Be an early applicant!
Posted an hour ago o Closing 21 Nov 2025
Be an early applicant!
Share
Save
Apply

Requirements
Requirements:

• Bachelor's Degree in any field.
• Relevant experience in Customer Service and technical support will have added advantage.
• Flexible and adaptable thinker with the ability to quickly grasp new processes and procedures.
• Proven experience in customer service, claims handling, or a related field.
• Strong knowledge of EII (Enterprise II) and CRM systems.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Willingness to work in a demanding and rapidly changing environment that puts the customer first.
• Self-driven for progressive and continued learning and development.
• Must be efficient, accurate and capable of a high volume workload.
• Strong ability to prioritize and multitask effectively.
• Able to work both independently and collaboratively within a team.
• High attention to detail and organizational skills.
• Familiarity with BDA products or technical equipment is an advantage.
• Proficient in English and Mandarin (Spoken and written). We are seeking candidates proficient in both
• English and Mandarin to effectively communicate with our diverse client base and stakeholders.

Responsibilities
Key Responsibilities:
Customer Requests, Inquiries, Complaint & Claim Handling

• Serve as the primary point of contact for customer requests, inquiries, complaints, and claims related to warranty, technical issues, and return deliveries.
• Ensure prompt response, execution, and follow-up on customer claims to achieve timely resolution.
• Investigate and resolve issues by identifying root causes, researching possible solutions, evaluating alternatives, and escalating unresolved cases when necessary.
• Apply strong technical and product knowledge to assess project requirements and determine appropriate resolutions.

Order & System Management

• Process and manage claim orders, including data entry into the EII system.
• Verify part accuracy, delivery methods, and customer address details to ensure cost-effective transportation.
• Maintain and regularly update CRM records with the latest claim statuses and related activities.

Customer Communication & Service

• Respond to customer inquiries via phone and email regarding claim statuses, product availability, and shipment details.
• Deliver high-quality customer service by ensuring efficient first-call resolution.
• Handle customer interactions professionally, courteously, and effectively.
• Promote company products and services through various channels (phone, email, etc.).

Cross-Functional Collaboration

• Coordinate with internal departments such as Intercompany Claims, Business Support, Quality Assurance, Purchasing, Logistics, Customer Service, and Sales to meet customer expectations.
• Work closely with Return Delivery Specialists on the arrangement and follow-up of return deliveries.
• Collaborate with business units (Business Support, Purchasing, Finance, Engineering, Project Management, etc.) to resolve order discrepancies, manage service orders, and ensure accurate documentation.

Reporting

• Prepare and submit the weekly 'Claim Order Delivery Schedule' from EII appointment list and report to the Claim Manager.
• Participate in claim review meetings and improvement discussions led by Quality Assurance or Engineering departments.

Team & Process Alignment

• Lead and participate in internal and intercompany claim meetings to ensure alignment and knowledge sharing.
• Attend regular departmental and training sessions to enhance product and procedural knowledge.
• Support team members in their absence and contribute to team success through collaboration.

Benefits
Customer Requests, Inquiries, Complaint & Claim Handling
Additional Benefits

• 5 Working Days
• Training Provided
• Staff Activities

Skills
Customer Communication Product Knowledge Conflict Resolution
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Skills Required