Ensure customer's orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email.
Issue Confirmation Booking
Manage bookings/shipments including other modes of transport.
Liaise with Carrier/ NVOCC/ Consolidator/ Transporters/ Haulier to ensure smooth delivery of cargo
Preparation of all import/ export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc.
Generate sales lead to local team for further developments
Monitor & Maintain Weekly Vessel Schedule
Ensure no additional cost (example: Storage, Demurrage, Removal & Detention)
Ensure no gaps and all processes are always ahead of time
Compute accurate data & stats (e.g Shipment/Container vol etc)
Perform and ensure accurate billing
Weekly / Monthly filling job report
Provide support for ad-hoc if request.
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