Customer Service Executive

Klang, M10, MY, Malaysia

Job Description

Ensure customer's orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email. Issue Confirmation Booking Manage bookings/shipments including other modes of transport. Liaise with Carrier/ NVOCC/ Consolidator/ Transporters/ Haulier to ensure smooth delivery of cargo Preparation of all import/ export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc. Generate sales lead to local team for further developments Monitor & Maintain Weekly Vessel Schedule Ensure no additional cost (example: Storage, Demurrage, Removal & Detention) Ensure no gaps and all processes are always ahead of time Compute accurate data & stats (e.g Shipment/Container vol etc) Perform and ensure accurate billing Weekly / Monthly filling job report Provide support for ad-hoc if request.

Job Requirement:



Candidate must possess at least a SPM/STPM/Diploma, Advanced/Higher/Graduate Diploma, Logistic/Transportation, Maritime Studies or equivalent. Required language(s): Bahasa Malaysia, English Candidate who able to speak Mandarin is an added advantage as this position required the candidate to deal with Mandarin speaking customers. At least 1 years of working experience in Freight Forwarding (Import or Export) Candidate with INCOTERM knowledge is an added advantage. Good interpersonal and communication skills, mature, dedicated, and responsible Able to work independently and under pressure with confident skill level
Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Language:

Mandarin (Required) Bahasa (Required)
Work Location: In person

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Job Detail

  • Job Id
    JD1331588
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Klang, M10, MY, Malaysia
  • Education
    Not mentioned