Job Description

:

We are seeking a detail-oriented and customer-focused individual to join our team as a

Customer Service Executive - KYC

. You will be responsible for handling customer inquiries and performing KYC verification to ensure compliance with regulatory requirements.

Responsibilities:

Respond to customer inquiries via live chat, email, focusing on KYC-related matters Review and verify customer identification documents and data Guide customers through the KYC process and provide accurate information Ensure all KYC documentation meets internal and external compliance standards Collaborate with other departments to resolve KYC issues or escalations Maintain accurate records of interactions and verifications

Requirements:

Minimum 1 year of experience in customer service or KYC/compliance-related roles Excellent communication skills in English and Mandarin. Strong attention to detail and ability to follow procedures strictly Familiarity with regulatory or compliance requirements is a plus Able to work on rotational shifts and public holidays.

What We Offer:

Competitive salary and allowance package Full training provided Career growth opportunities in a fast-paced environment Friendly and supportive team culture Opportunity to work in the fintech / e-commerce / digital services industry
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,250.00 per month

Benefits:

Dental insurance Health insurance Opportunities for promotion Professional development Vision insurance
Application Question(s):

How long is your notice period? How much is your current salary? How much is your expected salary?
Language:

Mandarin (Preferred)
Work Location: In person