Job Description

Mohon

Kelayakan

Job Details

• Company: Teleperformance Malaysia
• TP Code: AJT-A001-NE-CSS-MN-0823
• Job Title: Customer Success Specialist-Mandarin Speaking
• Location: Petaling Jaya

Overview

• So, what will you be doing as a Customer Success Specialist?
• Are you eager to elevate your customer service skills to new heights? Picture yourself as a virtual teller, assisting individuals remotely at a local bank.
• As a Customer Success Specialist, you\'ll assume a vital position in providing exceptional service by promptly addressing customer queries through various channels such as phone calls, chat, and email.
• At our company, we value strong communication and exceptional customer service skills. You will have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You will work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.
• This is a chance to not only practice your existing skills but to enhance them to deliver world-class service.
• If you\'re passionate about customer service and ready to take on a new challenge, we want to hear from you.

Your Qualifications:

• Bachelor\'s degree or higher in a relevant field (such as finance, business, or economics)
• Minimum 1 year of experience in a bank or financial institution customer service environment
• Extensive banking knowledge and understanding of financial products and services
• Fluent in English and Mandarin languages, with excellent written and verbal communication skills
• Exceptional customer service skills, including active listening and the ability to provide effective solutions
• Professional and pleasant phone demeanor, with excellent phone communication skills
• Proven track record of consistently exceeding sales quotas and targets
• Proficiency in working with RM systems and familiarity with industry best practices
• Strong customer focus and ability to adapt to different personality types
• Excellent multitasking abilities, adept at setting priorities and managing time efficiently

Tanggungjawab

• Introduce and educate customers on self-service/automated banking channels
• Conduct call backs with customers for transaction confirmations
• Reach out to customers for information/documents to support requests from KYC, AML, risk, and operations teams
• Identify customers\' needs, clarify information, evaluate problems raised by customers, and provide comprehensive answers and appropriate solutions
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Provide customer feedback to respective business partners to improve customer experience
• Complete call logs and reports, keeping records of all conversations in the call centre database in a comprehensible way
• Enhance customer loyalty by offering a proper telephone experience
• Perform specified KYC tasks where necessary

Manfaat

• Work Life Balance Environment
• Young, energetic, and supportive team!
• Diversified and inclusive culture
• Medical Benefit with Language allowance
• Shift: 9:00am to 6:00pm

Manfaat tambahan

• Annual Leave
• Medical and Hospitalisation Leave
• Training Provided
• Medical Insurance
• 5 Working Days

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