Job Description

e.target.src = \'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png\'" class="object-contain aspect-companyBanner w-full" data-v-5b2d4898>Customer Service Executive (Mandarin)FollowMYR3,500 - MYR4,000 Per MonthKL City,Fresh GraduatesBe an early applicant!Posted 4 hours ago \xe2\x80\xa2 Closing 14 Dec 2024Be an early applicant!SaveApplyRequirements

• Language: Mandarin - Simplified. (Speaking, Writing).
• Work Location: Bangsar South, KL
• Work Type: WFO
• Education - SPM holders can also apply, but would need min 1 year of CS experience.
• Fresh Graduates with 6 months - 1 year of CS experience can also apply
• Superior listening, verbal, and written communication skills in both English and Mandarin.
• Mandarin speaking candidates are encouraged to apply as job require dealing with Chinese speaking customers.
• Ability to handle stressful situation appropriately.
• Customer-oriented with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Basic computer knowledge and working knowledge of order entry system.
• Will be based in Malaysia office situated in Bangsar South, Kuala Lumpur
• Working Timings : Mon to Fri (11 AM to 8 PM)

Responsibility

• Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
• Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
• Responding efficiently and accurately to Distributors or customers, explaining Company\'s policies and procedures together with possible solutions, to help the customers feel supported and valued. \xe2\x80\xa2 Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
• Equipped with strong knowledge of products, Company\'s mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
• Providing recommendations or upselling products or business solutions that may better suit Distributors\' or customers\' needs.
• Identify and escalate issues to overseeing supervisor. \xe2\x80\xa2 Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
• Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities. Additional \xe2\x80\xa2 Maintain high degree of confidentiality.
• Understand and adhere to all policies and procedures, compensation plan \xe2\x80\xa2 Perform other duties or ad hoc projects as assigned or needed.

Benefits

• 15 days Annual Leave.
• Permanent Position.
• Salary RM 4000- 4500 based on experience
• General working hours -Mon to Fri (11 AM to 8 PM)
• Near public Transport
• EPF, SOCSO

Responsibilities

• Responsible for providing customer service support via incoming calls for brand\'s customers and to manage escalations.
• Managing and monitoring social medial platforms
• Replying email within TAT timeline
• Handling day to day escalation from customers.

Benefits

• 5 days working
• RM 5000 (Basic)) +300 KPI + 300 Shift Allowance
• Fresh Graduates are welcome to apply
• EPF & SOCSO
• Medical leave
• Annual leave
• Rest & relax area.

SkillsFluency in Mandarin Chinese Customer Relationship Management Problem-solving Communication Skills EmpathyImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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