Customer Service Executive Mandarin
Kuala Lumpur, M14, MY, Malaysia
Job Description
Customer Inquiries and Support:
Respond promptly to customer inquiries via phone, email, and chat. Provide accurate and helpful information regarding our products and services. Resolve customer issues and complaints efficiently and effectively.
Customer Relationship Management:
Build and maintain positive relationships with customers. Identify opportunities to upsell or cross-sell products and services.
Data Entry and Reporting:
Accurately record customer interactions and data in our CRM system. Generate reports and analyze customer data to identify trends and improve processes.
Qualifications and Skills
Strong communication skills, both verbal and written. Excellent problem-solving and conflict resolution abilities. Ability to work independently and as part of a team. Proficient in using computer systems and software applications. Customer-focused and results-oriented. Previous experience in customer service is preferred.
Job Type: Full-time
Pay: RM3,500.00 - RM4,100.00 per month
Benefits:
Health insurance Opportunities for promotion Professional development
Education:
Diploma/Advanced Diploma (Preferred)
Experience:
Customer Care Specialist: 1 year (Preferred)
Language:
Mandarin (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1329850
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned