Customer Service Executive (mandarin)

Kuala Lumpur, Malaysia

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Proficiency in Mandarin & English preferred as role requires candidate to deal with Mandarin-speaking clients
Understand the latest technology trends and applications in the industry
Strategic thinking and leadership
Skills to solve difficult problems and handle multiple tasks at the same time
Have a basic sense of customer service
Proficiency in the use of office software Excel, Microsoft Office Suite and Google Docs

Responsibilities

Able to handle customers through email and also live chat
Able to type and write in multilanguage (Such as English and Mandarin preferred)
Good communication skills and have a fast typing speed
Need to follow up with customer from time to time to achieve overall satisfactory
Respond to customer inquiries in a timely manner
Solve problems encountered daily by communicating with customers
Strong communication and coordination skills, able to handle the urgent cases

Benefits

Additional Benefits

Ricebowl

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