Job Description

• Candidates must possess a Diploma in Computer Science/Information Technology or equivalent fields
• Fresh graduates are welcome to apply
• Candidates must have a good command of written & spoken English & Bahasa Malaysia & MANDARIN
• Candidates must have basic IT knowledge/ background/ experience
• Candidates with 1 to 2 year(s) of working experience in the related field would be an added advantage.
• Skills needed: Good communication/ customer service skills, accurate and logical problem solving, multitasking skills, and the ability to work in a team environment. Need to adapt to changing circumstances and provide customized solutions.
• Experience in reporting using Microsoft Excel or Google Sheet is an added advantage

Responsibilities

• Response to customer inquiries via telecommunication channels (calls, emails, chats, web tickets).
• Perform user guidance at Level 1 and 2 wherever possible and strive for first call resolution.
• Clarifying the customer\'s complaint and escalate priority issues and reporting to the high-level management to resolve user issues.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the RM.
• To perform shipping tasks - receiving, issuing, shipping and other related duties instructed by the superior.
• Complying with company directions, policies and SOPs.
• Provide customer service support the sales team.
• Updates job knowledge by studying new product descriptions
• Participate in additional training courses as and when required.
• Other duties as assigned

Benefits

• Performance bonus
• Annual Bonus
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Allowance Provided
• Training Provided

SkillsCommunication Skill Multitasking SkillImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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