Customer Service Executive Mandarin
Petaling Jaya, Selangor, Malaysia
Job Description
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
- Answer to the inbound calls & reply to E-mails pertaining to customer general enquiries, complaints, comments, feedback
- Provide quick, accurate, and friendly service to customers via phone, email, or chat
- Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
- Raising issues to next levels related to the company\'s products if required.
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA
- Fluency in Mandarin language required as need to support TW Market.
- 5 working days in a week
- EPF & SOCSO
- Sick leave
- Annual leave
- Rest & relax area.
- Quarterly staff recognition and appreciation
- Annual Leave
- EPF / SOCSO / PCB
- Training Provided
- Overtime Pay
- 5 Working Days
- Medical Insurance
Ricebowl
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Job Detail
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Job IdJD1023910
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned