Customer Service Executive Mandarin

Petaling Jaya, Selangor, Malaysia

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Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided
Applicant must be willing to work on rotational shifts
Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
Applicant must be willing to work in Ara Damansara, Selangor

You can connect with me directly on OR WhatsApp me on + for more details.Responsibilities

Provide quick, accurate, and friendly service to customers via phone, email, or chat
Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
Build lasting relationships with customers, and other team members
Be reliable, be on time and come in as scheduled

You can connect with me directly on OR WhatsApp me on + for more details.Benefits

Additional Benefits

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