Customer Service Executive Mandarin
Petaling Jaya, Selangor, Malaysia
Job Description
MohonKelayakan
- Candidate must possess at least a SPM.
- Required language(s): English & Mandarin
- Fresh graduates who are interested to start their career in a call center are also encouraged to apply - Full Training Provided
- Applicant must be willing to work on rotational shifts
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
- Applicant must be willing to work in Ara Damansara, Selangor
- Provide quick, accurate, and friendly service to customers via phone, email, or chat
- Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
- Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
- Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
- Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
- Build lasting relationships with customers, and other team members
- Be reliable, be on time and come in as scheduled
- 5 days working
- Fresh Graduates are welcome to apply.
- Shuttle provided
- EPF & SOCSO
- Medical leave
- Annual leave
- Rest & relax area.
- Quarterly staff recognition and appreciation
Maukerja
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Job Detail
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Job IdJD1028308
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Selangor, Malaysia
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EducationNot mentioned