Customer Service Executive (mandarin Required)
Petaling Jaya, Malaysia
Job Description
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- Utilise CRM tools (MessageBird & Hubspot) to build strong relationship for better customer experience.
- Overlook the day-to-day operations, including logistic, performance tracking, merchant support through backend of e-commerce site (WooCommerce).
- Covering the operational end-to-end process, from when the buyer searches for a product to the moment the buyer receives the products.
- Resolving issues and requests by making necessary adjustments in company\'s e-commerce system.
- Data entry and sorting for logistic and operation related data to maximize efficiency within budget provided.
- Candidate must possess at least Diploma in Business or equivalent
- No experience needed, fresh graduates are encouraged to apply.
- Great interest in E-Commerce/Transportation/Food and is Tech-Savvy
- Fluent in Mandarin and English
- Willingness to learn and help other out to work as a team.
- Exhibit flexible, proactive and positive character.
- 6 working days
- Additional leave
- Maternity leave
- Opportunities for promotion
- Professional development
- Day shift
- Monday to Friday
- Weekend jobs
- Performance bonus
- Yearly bonus
- What is your expected salary?
- When is your available starting date?
- Mandarin (Preferred)
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Job Detail
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Job IdJD919080
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPetaling Jaya, Malaysia
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EducationNot mentioned