Job Description

Telecontinent Hiring! Full Time Customer Service Executive (Mandarin Speaker - Beside Ampang Park Mrt) in Kuala Lumpur, Earn up to MYR 3,000 - Ricebowle.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-063f2593>Customer Service Executive (Mandarin Speaker - Beside Ampang Park Mrt)ReportFollowMYR2,700 - MYR3,000 Per MonthKL City,Fresh GraduatesFewer than 10 applicants. Your chances are good!Posted 19 hours ago xe2x80xa2 Closing 15 Apr 2025Fewer than 10 applicants. Your chances are good!SaveApplyRequirementsRequirements

• Fresh graduate are welcome to apply (with minimum SPM)
• Available to join on 3 March
• Must able to communicate in English & Mandarin
• Mandarin speakers are welcome to apply
• MBBS holders are welcome

ResponsibilitiesResponsibility

• Handle customer inquiries (medical, hospital, clinics-related) over the Voice (Inbound call) and Non-voice (Email, Livechat & WhatsApp) channel
• Obtain all necessary information, check on systems and align with customer needs
• Checking the availability, arranging and scheduling appointments according to doctor/specialist availability
• Assist customers with essential guidance and accurate information (medical-related)
• Serves as the frontline liaison between healthcare providers and patients
• Ensuring smooth communication and facilitating the delivery of high-quality care
• Handling general inquiries, scheduling appointments, and providing information about medical services and policies
• Middle person in charge between patient and hospital

Working timing

• Monday to Sunday - 8am to 8pm (Operation timing)
• 9 working hours perday (including lunch hours)
• 5 Working days (2 Off days - depends on schedule)

Working Location

• Tokio Marine Tower, Jalan Tun Razak (Kuala Lumpur)
• Office building beside MRT Ampang Park Station

BenefitsBenefitsSalary Package

• Base pay: RM2700.00 - RM3000.00
• KPI allowance: up to RM500.00/month
• Attendance allowance: RM100.00/month

Additional Benefits

• Annual Increment (Performance-based)
• Annual Bonus (Performance-based)
• OT allowance (If applicable)
• Shift allowance (If applicable)
• Training and proper guidance will be provided

SkillsCommunication Skills Problem-Solving Skills Interpersonal SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

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