Job Description

• Fluency in Mandarin is essential, and strong proficiency in English is also required to effectively engage with customers.
• Preferably 1-2 years of working experience in the related field
• Prior experience in a customer service or customer support role is preferred
• Experience with customer relationship management (CRM) software, such as HubSpot, is beneficial for maintaining customer records and tracking interactions.
• Bachelor\'s degree in Business Management, Administration, Communications, or equivalent related fields
• Strong analytical and problem-solving skills to identify root causes, propose effective solutions, and resolve customer issues in a timely manner.
• Exceptional organizational skills to manage multiple tasks, prioritize workload and meet deadlines while maintaining attention to detail.
• Willingness to collaborate effectively with internal teams, sharing customer insights and feedback to drive improvements and provide a seamless customer experience.

• Provide exceptional customer service by promptly responding to inquiries, resolving issues and addressing concerns effectively.
• Assist in the collection of materials for customer subscriptions, ensuring accuracy and timely processing.
• Collaborate with cross-functional teams to coordinate service fulfilment and delivery status updates.
• Build and maintain strong relationships with customers, understanding their unique needs and preferences.
• Investigate and resolve customer complaints, escalating complex issues to the appropriate teams if necessary.
• Strive for first-call resolution and customer satisfaction while adhering to company policies and procedures.
• Communicate product information, promotions and updates to customers effectively.
• Provide product recommendations and guidance based on customer needs and preferences.
• Maintain accurate and up-to-date customer records, including contact information, interactions and relevant notes.
• Generate reports on customer activity, feedback and trends to support decisionmaking and identify areas for improvement.
• Gather and analyse customer feedback, ensuring IT is properly recorded and shared with the relevant teams.
• Use customer insights to contribute to product development and service enhancements.
• Continuously identify opportunities to enhance customer experience, streamline processes and improve efficiency.

• Opportunities for promotion
• Professional development
• Strategic Location : Reachable by public transport
• Health insurance
• Salary Increment
• Sick Leave
• More than 12 annual leave days within a year
• Professional Career Development (training programs, workshop, conferences to enhance skills)
• Company Activities (team building, outings, social gatherings)
• Staff Appreciation & Rewards
• Unlimited Supply Pantry Food
• Work Life Balance
• Smart Casual Wear

• Monday to Friday (9am - 6pm)

• Commission pay
• Performance bonus

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