Job Description

ITCAN PTE LTD is a pioneering technology solutions provider headquartered in Singapore, with a global footprint that spans across diverse industries. With a profound commitment to innovation and excellence, we empower businesses to navigate the digital landscape with confidence. ITCAN has been at the forefront of driving transformative change through technology. Our comprehensive suite of services includes strategic consulting, cutting-edge software development, robust IT infrastructure solutions, and unparalleled cybersecurity expertise. We collaborate closely with our clients to deliver tailor-made solutions that address their unique challenges and capitalize on emerging opportunities. What sets us apart is not only our technical prowess but also our unwavering dedication to client success. Our team of seasoned professionals brings a wealth of experience to every project, ensuring seamless execution and remarkable outcomes. From startups to enterprises, we partner with organizations of all sizes to drive efficiency, enhance customer experiences, and foster growth. At ITCAN, innovation is in our DNA. We constantly embrace emerging technologies such as AI, blockchain, cloud computing, and IoT to drive digital transformation that is sustainable, scalable, and future-ready. Our commitment to quality and excellence has earned us the trust of clients worldwide, solidifying our position as a trusted technology partner. ITCAN operates in Singapore, Hong Kong, Australia, India and Malaysia with our 1400 employees and clients spread across South East Asia, Europe, United Kingdom, United States, Canada, Philippines, China, Japan and Middle East. Join us on our journey as we continue to shape the future of business through technology. Vision: To Build a Highly Respected, Global Information Technology Services Enterprise. Mission: To be a Reliable Partner for Quality IT Projects and Professional Resources at Competitive Prices.The RoleYou will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

• You have at least 1 year experience within a Customer Service role, ideally within the Telecommunications industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments

• Opportunity within a company with a solid track record of performance
• Join a market leader within Telecommunications
• Flexible working options

ITCAN Pte Ltd