Job Description

First, here are what you'll receive for the great work you provide:

Lifestyles Benefits (dental, vision, medical checks, vacations) Insurance coverage for Term Life, Inpatient, Outpatient (extended to family members) Birthday Gift Festive Celebrations

SPECIFIC RESPONSIBILITIES

Independently (and as needed part of a team) fulfills high profile program client requests, Aspire Lifestyles demo requests, and other requests as necessary, from home office via phone, email, chat, and other communication mediums. Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication Strives to leave the customer with a positive customer experience after every contact Provides accurate and timely information regarding requests. Provides services as per contractual scope of services and is able to say "no" positively. Establishes relationships with customers, learning their likes and dislikes. Initiates outbound calls in compliance with program needs and requirements. Applies high quality customer service guidelines when fulfilling customer requests. Leverages current partners and utilizes Internet and other resources to fulfill requests. Communicates responses in a clear, professional, and concise manner. Represents clients' brands in a professional, courteous manner. Attends meetings and trainings as required to obtain new and pertinent information about clients and how to assist customers. Uses enterprise solutions and other sources to assist customers, enter pertinent customer data, and process required information. Applies client and Group policies as applicable whenever interacting with customers. Is able to multi-task and prioritize in a fast-paced environment. Seeks to provide the best possible customer experience.

Required Work Experience / Knowledge:

The Concierge is expected to have:

2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.) Strong communication skills Demonstrated problem solving skills

Qualification Requirement:

BA Degree in Discipline - Business administration, Mass communication, and any commerce studies. Diploma in Mass Communication, Business Studies, Tourism

Required Languages:

Excellent oral and written English and Mandarin language skills to effectively communicate with our diverse client base and stakeholders.

Travel / Rotation Requirements:

Only if required for learning and development purposes

Able to work on rotating shift hours

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,200.00 per month

Benefits:

Additional leave Dental insurance Health insurance Maternity leave Professional development Vision insurance Work from home
Work Location: In person

Expected Start Date: 10/13/2025