Job Description

Brickfields, 16-8& 16-9 QSENTRAL 2A, JALAN SENTRAL 2 Brickfields Kuala Lumpur Malaysia 50470 Kuala Lumpur

Fresh Graduates

Fewer than 20 applicants. Your chances are good!

Posted 3 hours ago \xe2\x80\xa2 Closing 26 Mar 2024

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Fewer than 20 applicants. Your chances are good!

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Requirements

• Urgent Hiring
• Candidate must possess at least a SPM/ STPM/ Diploma/ Degree holder are all welcome to apply.
• Required language(s): English & Mandarin
• Fresh graduates who are interested to start their career in a call centre are also encouraged to apply - TRAINING Provided
• Applicant must be willing to work on rotational shifts.
• Start Immediately

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements.
• Handle customers enquiries (inbound and outbound) and/or complaints within stipulated timeframe through various channels
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Responsible for being part of the overall customer experience and journey
• Maintain quality in work ethics and processes
• Be involved with all other tasks as assigned by supervisor

• EPF
• Socso
• EIS
• Allowance
• Night Allowance
• Attendance Allowance
• Medical Coverage
• Overtime Pay

• Annual Leave
• EPF / SOCSO / PCB
• Training Provided
• Overtime Pay
• Allowance Provided

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