Job Description

• Meticulous and attention to details with good interpersonal and pleasantpersonality.
• Proficient in Microsoft Office
• Possess communication skills to interact with people all levels.
• Required Language(s): Bahasa Malaysia, English & Mandarin
• 5 working days per week.
• Shift system, Working including weekends and public holidays
• Overtime, Weekend and Public Holiday work is acceptable

Responsibilities

• Provide excellent online and offline customer service, answering inquiries, resolving issues, after-sales service, and maintaining positive customer relationships
• Handle customer complaints or concerns efficiently and professionally.
• Actively follow up on customer issues and effectively handle handovers when colleagues are on vacation.
• Maintain good communication and cooperation with relevant departments.
• Responsible for regular output of improvement and optimization suggestions from customer management and user experience perspectives.
• Achievement of monthly KPI index.
• Reception of walk in Customer
• Assist in the execution of all company activities.
• Perform other related duties as assigned by management from time to time, demonstrating adaptability.
• High commissions.

Benefits

• EPF/SOCSO provided
• Attractive Salary & Bonus
• Annual Company Trip
• Annual Leave Encashment
• Medical Claim
• Low Employee Turnover
• Recognize all Public Holidays in Selangor state
• Training Opportunity
• Career Advancement Opportunity
• Employee Engagement Activities & Festival Celebration
• Departmental Lunch on Monthly Basis
• Good Working Environment

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