Job Description

Tribe is a dynamic provider of customer support solutions, partnering with leading global brands. We are currently seeking qualified professionals to deliver exceptional support for our prestigious client in the mobile gaming industry. This role offers the opportunity to be part of a forward-thinking team from a remote location.

Position Summary

The Customer Service Executive is responsible for delivering professional and efficient customer support primarily through live chat and email. The ideal candidate will be a proficient communicator in Mandarin and English, dedicated to resolving inquiries and enhancing the customer experience.

Key Responsibilities

Manage and resolve customer inquiries via live chat and email in a timely and accurate manner. Perform troubleshooting for technical and account-related issues, escalating complex cases as per established protocols. Efficiently operate multiple systems and platforms to access information and provide solutions. Uphold the highest standards of service quality and customer satisfaction in every interaction.

Qualifications & Experience

Mandatory:

Professional fluency in both Mandarin and English (written and spoken). Selected candidates will undergo a language assessment.

Mandatory:

A minimum of 1 year of experience in a customer service or support role.

Preferred:

At least 1 year of experience within the mobile gaming industry.

Technical Proficiency:

Competency in Microsoft Office Suite and the ability to navigate multiple digital platforms simultaneously.

Infrastructure:

Must possess a reliable personal laptop and a stable, high-speed internet connection.

Remuneration & Benefits

A monthly base salary of RM 3,000. Performance-based incentives linked to Key Performance Indicators (KPIs). Comprehensive benefits package including medical insurance and maternity leave. Paid training and opportunities for professional development. A culture of internal promotion, with a significant majority of leadership roles filled from within the company.

Application Instructions

Interested and qualified candidates are invited to submit their application via WhatsApp to +601126210351 for immediate consideration.

Job Type: Full-time

Pay: RM3,000.00 per month

Application Question(s):

Are you available for a short interview on Tuesday or Thursday between 2:00 PM and 3:30 PM? Do you have own laptop and internet at home? Do you have experience in call centre/ customer service? Are you ok with salary RM3,000? Are you available to work on night shift, weekends and public holidays as per the roster?
Work Location: In person