Job Description

Company Overview

Tribe, a dynamic customer support solutions provider, is expanding its remote team to support a premier client in the mobile gaming industry. We seek passionate professionals dedicated to delivering exceptional customer experiences through efficient inquiry resolution and proactive service excellence.

Key Responsibilities

Provide professional live chat and email support to customers, ensuring timely and accurate resolution of inquiries Troubleshoot and escalate issues in compliance with company protocols Operate multiple systems simultaneously while maintaining service quality Uphold a customer-centric approach in all interactions to enhance satisfaction

Why Join Us?

Attractive Compensation:

RM3,000 monthly base salary

Career Growth:

80% of leadership roles filled through internal promotions

Comprehensive Benefits:

? Medical insurance & maternity leave? Paid training and professional development? Flexible remote work arrangements

Performance Incentives:

Attendance and KPI-based rewards

Requirements

Language Proficiency:

Fluent in Mandarin and English (written & spoken, assessment required)

Experience:

1+ year in customer service (required)? 1+ year in mobile gaming (preferred)

Technical Skills:

Proficiency in Microsoft Office? Ability to multitask across digital platforms

Application Process

Interested candidates may WhatsApp +601126210351 for immediate consideration.

Pre-Screening Questions:

Do you possess a reliable laptop and internet connection? Are you comfortable with the RM3,000 base salary? Can you commence employment immediately if selected? Are you available to work weekends/public holidays as needed?

Job Type:

Full-time

Benefits:

Health insurance, Maternity leave, Professional development, Promotion opportunities, Work from home

Experience:

Customer service: 1 year (Required) Mobile gaming: 1 year (Required)

Language:

Mandarin (Required), English (Required)

Job Type: Full-time

Pay: RM3,000.00 per month

Benefits:

Professional development Work from home
Application Question(s):

Do you have own laptop and internet at home? Are you willing to work on weekends and public holiday Do you have experience in call centre/ customer service? Do you have experience in gaming industry? Do you play mobile games?
Work Location: In person

Expected Start Date: 09/23/2025