Job Description

Process sale orders, price maintenance, customer returns, customer billing and delivery documents, credit/debit memo, equipment on loan agreement, following to the standard operating procedures and system.

Manage transport/shipment planning to ensure accuracy and on-time delivery to customers.

Handle customer complaints by coordinating with relevant stakeholders in order to seek appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails.

Be a primary liaison for customers and relevant stakeholders in regarding to order and delivery inquiries.

Ensure personal and functional KPIs are met.

Share best practices and interacting with counterparts across the region and globally.

Performs other duties, tasks and responsibilities as assigned or required.

Job Requirement

Bachelor's degree in Business Administrative or related field.

At least 2-3 years' experience in the customer service field, trading, chemical industry is preferred.

Knowledge of Office software and SAP SD module, specifically to delivery process.

Good command of spoken and written communication skills in English, Mandrin and local language(Prefer mandarin speaker)

If interested please whatsapp or call KC (011-37859938)

Job Type: Contract
Contract length: 12 months

Pay: RM4,500.00 - RM6,000.00 per month

Work Location: In person