Job Description

DUTIES & RESPONSIBILITIES

Operation Process

Open job file. Prepare shipping instruction based on customer's instruction. Prepare documentation by entering data into company internal system. Prepare certificates as per shipper's request. Arrange for fumigation and certificate where applicable. Submit pre alert. Monitor and follow up on documents based on INCOTERM. Close job file after vessel/flight departs. Check the Ports' system to validate the Port opening and closing time. Apply 3rd party code for new COD Customer. Arrange Payment Voucher to Carrier/Co-Loader/Supplier/Vendor. Update Events in system. Update customers' website/system where applicable. Update customer on shipment status/details. Follow up payment with customer.

Communication with customers / vendors / network

Place Booking & release booking confirmation to shipper (customer). Coordinate with port/carrier (liner/co-loader) /vendor/customer on Export arrangement via e-mails and phone. Follow up with customer to arrange for shipment collection, D/O released and delivery. Coordinate with vendor/agent for timely collect/delivery arrangement from/to customer. Follow up any COD payments from the shipper/consignee. Follow up with Carrier/Co-loader if Cargo damaged upon shipment.

Specific Activities

Follow up with new/regular customer for shipment forecast, new order, enquiries, planning. Support on admin task as and when required. Carrying out any other request made by their manager.

ABILITIES / KEY COMPETENCIES / SKILLS:

Technical

Experience in shipping / logistics industry

Behavioral

Excellent communication Team player Solution finder Rigorous Excellent inter-personal skills Thoroughness Organized Responsive

Language

Fluent and technical English + local language
Job Types: Full-time, Permanent

Pay: RM2,600.00 - RM3,500.00 per month

Benefits:

Cell phone reimbursement Health insurance Maternity leave Opportunities for promotion Parental leave
Work Location: In person