Job Description

Flash Express is an integrated E-Commerce logistics service provider and delivery platform under Flash Group, which operates across Thailand, Philippines, Malaysia, and Singapore. Renowned as a leading logistics and delivery service company in Thailand, Flash Malaysia Express was established in 2021 with its headquarters in Bangsar South with the aim of delivering seamless logistics solutions tailored to the rapidly evolving demands of Malaysia's E-Commerce sector. We are now looking for talented and dynamic individuals to join our team, apply now!

Job Highlight:

Working Days:

6 Days / Week (Monday to Saturday)

Working Hours:

9:00AM to 5:30PM

Working Location:

Puncak Alam, Selangor

Your key responsibilities will include:

Provide service for warehouse overseas customers and solve user problems through call / chat / line / WhatsApp / email and other service counselling. Completing customers follow up with local express courier regarding customers' parcels status. Familiar with the company's service process and standards (express pick-up, distribution, and other services). Know about customers' needs and provide customers with accurate answers according to customers' needs. Respond to customers' questions accurately, concisely, efficiently, and friendly in timely manner. Regularly record the solved and unsolved difficult problems, share them with colleagues and superiors, and explore better solutions.

Job Requirements:

Fresh graduates are welcome to apply! Prior experience in customer service, including handling customer complaints and providing timely solutions with follow-up to ensure resolution. Prior experience in the logistics industry will be an advantage. Comfortable to work in a

Hub/Warehouse environment

. Strong organizational, interpersonal and multi-cultural communication skills.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Application Question(s):

What's your expected monthly basic salary? How much notice are you required to give your current employer?
Experience:

Customer service: 1 year (Preferred)
Language:

Mandarin (Preferred)
Work Location: In person