Job Description

Responsibilities:

Log and update all incidents accurately in the helpdesk ticketing system. Develop a strong understanding of product features and functionalities. Provide training and guidance to suppliers and buyers on portal usage and related processes. Handle buyer and supplier inquiries professionally, offering effective solutions and advice. Troubleshoot and resolve system-related issues within the defined accessibility scope. Maintain service quality standards and ensure all issues are addressed promptly. Escalate client requests and complaints to the appropriate specialists when necessary. Keep clients informed on the progress and status of their requests or feedback. Gather and analyze client feedback, identify recurring issues, and report findings for service improvement. Perform additional duties and support ad-hoc assignments as required.

Requirements:

Minimum Diploma qualification in any field. At least 2-3 years of experience in a related role (Helpdesk, Call Centre, or Customer Service). Proficient in both Mandarin and English (written and verbal communication). Strong interpersonal, problem-solving, and multitasking skills in a dynamic work environment. Customer-oriented with a courteous and professional demeanor. Familiar with Microsoft Office applications; knowledge of e-commerce platforms is an added advantage. Able to work both independently and collaboratively as part of a team.
Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Additional leave Health insurance Opportunities for promotion Professional development
Work Location: In person