Job Description

Customer Service Executive

is responsible for managing end-to-end import logistics, including shipment coordination, customs compliance, and documentation. Ensures cost control, timely delivery, and smooth communication between suppliers, logistics providers, and internal stakeholders.

Job Responsibilities:

Respond to customer inquiries via phone, email, or messaging systems promptly and professionally. Prepare and provide accurate, competitive quotations to customers. Track leads and manage CRM data, ensuring all client interactions are properly recorded. Schedule and coordinate meetings or calls between clients, prospects, and the sales team. Liaise with internal teams (Customer Service, Import & Export Operations) to ensure smooth and timely movement of goods. Manage booking requests, prepare required shipping documents, and monitor shipment statuses. Maintain and update client databases, ensuring accurate contact details and transaction records. Provide after-sales support by following up with clients to ensure satisfaction and resolve any issues.

Skills / Qualification:

At least 1-year of experience in Customer Service or Sales Support in Freight Forwarding or Shipping Industry Must have high level of attention to detail and accuracy Excellent English skills in both written and oral Knowledge in using MS Words, Excel & Outlook Ability to cope with repetitive or continuous support queries Solid computer skills with the ability to learn new systems quickly. Positibe attitude towards difficult situation

Working Location:

Level 3A, Block 5,

Hap Seng Business Park,

No 12, Persiaran Perusahaan Seksyen 23,

40300 Shah Alam, Selangor.

Working Hours:

08.30am- 18.00pm (Mon-Fri)

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person