Job Description

Customer Service Executive

Location: Glenmarie, Selangor
Working Hours: Office Hour
Employment Type: Full-time, On-site

About the Role

We are looking for a

Customer Service Executive

to be the first point of contact for our customers. You will handle customer inquiries, complaints, incidents, and service requests, ensuring timely resolution and a positive customer experience.

This role suits someone who is customer-focused, organised, and comfortable handling multiple support channels such as phone, WhatsApp, and email.

Key Responsibilities

Act as the single point of contact for customer inquiries, complaints, and incidents. Handle incoming requests professionally via phone, WhatsApp, and email. Log, track, update, and close incidents and service requests in the ticketing system. Provide Level 1 support and conduct basic troubleshooting to achieve first-call resolution. Monitor service health and escalate issues to Level 2 / Level 3 support when required. Ensure all tickets are resolved within agreed SLA timelines. Coordinate broadband installations and raise tickets for new projects or customer complaints. Key in sales orders and maintain accurate service records. Proactively update customers on service progress and resolution.

Requirements

Diploma or Degree in Business, IT, Communications, or a related field. 1-3 years of experience in customer service, service desk, or call centre environment. Familiarity with ticketing systems and SLA-based support is an advantage. Basic knowledge of IT, network, or broadband services is a plus. Strong communication skills in English and Bahasa Malaysia (Mandarin is an advantage). Comfortable working with MS Office and customer support systems.

What We're Looking For

Customer-focused with a strong sense of responsibility and ownership. Calm, professional, and patient when handling customer issues. Well-organised and able to manage multiple tasks. Willing to learn and grow in a service-oriented environment. A team player who can also work independently.

Why Join Us

Supportive and collaborative working environment. Opportunity to gain exposure to IT / telecommunications services. Career growth and learning opportunities. Competitive salary and benefits package.

How to Apply

Click

Apply Now

or send your resume/portfolio to

people@ks-itsolutions.com

.
Only shortlisted candidates will be contacted.

About KS IT SOLUTIONS SDN BHD

We're a

fast-growing IT solutions company

in Malaysia, known for our

innovation & excellence

in the tech world. Established in 2010, we have grown to become a

respected and trusted partner for businesses

of all sizes across a range of industries. Our team is passionate, energetic, and always looking for

new talents

to join our journey!

At KS IT Solutions, we

work hard & play hard.

Expect a

supportive, inclusive & FUN

work culture where you'll get the

exposure, mentorship & career growth

you need to succeed.

Job Type: Full-time

Pay: RM1,800.00 - RM3,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person