Customer Service Executive

Customer Service Executive Vietnamese (fresh Graduates In It Field)

Kuala Lumpur, M14, MY, Malaysia

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Job Description

Responsibilities:

Ensure service delivered to customer and meets contractual KPI's Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution Listen attentively to customer needs and concerns Promote a positive image to support Customer Service objectives and mission statement Demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain deep understand of standard operating procedures (SOP) to ensure highest and most accurate form of support. Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content Document all steps and information accurately in client's CRM tool / system without compromising quality of service and data. Participate in activities designed to improve customer satisfaction and business performance

Requirements

Candidate must possess at least a Professional Certificate, Diploma, Bachelor's Degree in IT/Computer Science or any IT related field

Extremely fluent in English and Vietnamese

Customer service oriented

Planning & Organizing - Ability to multitask, plan and prioritize workload

Flexible and able to adapt changes

Job Type: Full-time

Pay: RM4,100.00 - RM4,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Education:

Bachelor's (Preferred)
Experience:

Customer Care Specialist: 1 year (Preferred)
Language:

Vietnamese (Preferred) English (Preferred)
Work Location: In person

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