Job Description

We're looking for a

Customer Service Executive

to be the first point of contact for our members and visitors. You'll represent Kampung Gym by providing excellent service, handling membership matters, and ensuring smooth daily operations.

Responsibilities:

Welcome and assist members and visitors with a friendly, helpful attitude Handle front desk duties including check-ins, membership enquiries, and general information Manage membership tasks such as sign-ups, freeze/extension requests, and cancellations Assist with payment processing, invoice issuance, and record keeping Respond promptly to enquiries via WhatsApp, calls, and walk-ins Ensure the reception area and gym environment remain clean, safe, and organised Coordinate with trainers and the operations team to deliver great customer experiences Support day-to-day administrative tasks and reporting

Requirements:

Experience in

customer service, reception, or admin

preferred (but not mandatory) Friendly, patient, and professional communicator (in person and online) Responsible, detail-oriented, and able to multitask independently Basic computer skills (e.g., Excel, WhatsApp, system entry) Passion for fitness and helping people Speak English and Mandarin Willing to work

shifts, weekends, and public holidays

Perks & Benefits:

Basic salary + performance allowance Free gym access at all Kampung Gym locations Training and career growth opportunities (Customer Service > Senior CS > Branch Ops Admin) Fun, youthful, and supportive work environment Be part of a

fast-growing local fitness brand

Number of Hiring:

2

Working Location:

Kampung Gym Austin / Toppen

Job Type: Full-time

Pay: RM2,300.00 - RM2,800.00 per month

Benefits:

Gym membership Health insurance Opportunities for promotion Professional development
Application Question(s):

Are you able to work on weekends and public holidays? What is your expected monthly salary, and what is your earliest available start date? What motivates you to apply for a CS role in a gym environment?
Location:

Johor Bahru (Required)
Work Location: In person

Expected Start Date: 09/01/2025