Customer Service (fully Work From Home)

Sri Petaling, Kuala Lumpur, Malaysia

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Must be able to communicate in Mandarin and English in order to liaise with Mandarin speaking clients (Excellent communication especially in Mandarin)
Preferred age (Millennials), female
Fast learner, systematic, committed, self-motivated and able to work independently with minimal supervision
Required skills: Microsoft excel, FB messenger
Familiarise with computer, smartphone applications and software
Must be able to reply/close customer even on weekend ( pay with high commission)

Responsibilities

Reply customer messages within 15 minutes, reply messages and follow up based on different situation
Able to organize and analyze customer intention and information in order to improve the response to customer
To maintain and update customer\'s records using excel
To handle client complaints and take appropriate action to resolve them.
To attend to incoming calls, messages, emails, enquiries from social media & website.
To key in data and report to person in charge every day

Benefits

Additional Benefits

Ricebowl

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