Job Description

Customer Service - Inbound calls

Intake Date: 10th November 2025

Working Location:

Ampang Jaya, Jalan Kolam Air Lama (Near Ampang Puteri Hospital / Ampang Point Shopping Mall)

Working Hours:

Rotational shifts, Monday - Sunday (5 working days & 2 off days)

Shift timings:

8.00 am - 5.00 pm / 10.00 am - 7.00 pm /12.00 pm - 9.00 pm

Basic Salary:

RM2,400 - RM2,800 (Based on Relevant working experience)

Fixed Monthly attendance allowance:

RM 200

Job Summary

As an Inbound Customer Service Executive, you will play a key role in building and maintaining the brand's reputation.

You will be the first point of contact for Petronas customers (e.g., Mesra Card users, Setel app users, etc.) and are expected to deliver excellent service and first-contact resolution according to standard procedures.

Job Responsibilities

Respond to customer inquiries via calls, emails, and messages. Provide accurate solutions for product or service-related issues. Maintain proper customer records and update information regularly. Ensure customer issues are resolved efficiently and professionally. Deliver outstanding service to enhance customer satisfaction.
Job Requirements

Having experience in a call center or customer service is a plus. Strong communication skills in Bahasa Malaysia & English (both required). Able to work on rotational shifts, including weekends and public holidays. Customer-focused, with strong problem-solving skills and a positive attitude. Good interpersonal skills and a fast learner.
Job Type: Full-time

Pay: RM2,400.00 - RM3,000.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

Are you able to work in Ampang Jaya? When would you be available to start work? What is your expected salary?
Work Location: In person