Job Description

About the job Customer Service, Indonesian Speaker | Malaysian

About the company

\xef\xbb\xbfOur client is a leading assistance and care company with annual revenues exceeding 1.7 Bn Euros in 2019. Serving as a gateway to over 750,000 professional service providers coordinated through three international hubs and covering over 200 countries and territories worldwide, our South East Asia delivery platform based in Bangkok enables our customers in the region to access care services anywhere, anytime.

Job Responsibilities

\xef\xbb\xbf\xef\xbb\xbfAs the first point of contact to our customers, you are required to have an excellent communication and coordination skills to analyze, plan, communicate, execute and monitor the assistance required by our customers.

• \xef\xbb\xbfAttend to incoming and outgoing communications promptly and courteously (telephone, emails, messaging etc...)
• Proper use of the case management system to record down case activities and plan new tasks
• Provide quality assistance solution to our customers
• Able to work on a rotating shift basis, and to ensure prompt case handling with proper handover to the next person in the upcoming shift.

• Relevant insurance and contact center (BPO) experience is preferred.
• Experienced in customer service, assistance, insurance, or medical industry.
• Pragmatic approach to problem solving.
• Work well under pressure with good time management skill.
• Discernment and the ability to assess a situation objectively.
• Attention to detail with excellent numeracy and literacy.
• Need to speak good Indonesian & English, other language is added advantage.
• Currently based in Kuala Lumpur, Malaysia

• Jia En | 016 266 2236 | jiaen.liong@hunters-in.com

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