1. Perform the day-to-day activities of Service desk
2. Answering incoming calls Inquiries, job status, exchange, spare part or any inquiries about product
3. Complaint Create report - Assist customer solve their complaints (products and services)
4. Respond to emails and whatsapp (must respond within same working day) from dealers, customers, salesman
5. Net promoter score - Call customer to get feedback of our services and product
6. To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries, where applicable
7. Prepare and provide weekly report for management
8. Ensure good customer retention by providing excellent and professional services.
9. Able to start work immediately
Job Types: Full-time, Fresh graduate
Pay: RM1,000.00 - RM1,200.00 per month
Benefits:
Free parking
Opportunities for promotion
Language:
Mandarin (Preferred)
Bahasa (Preferred)
Work Location: In person
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