Job Description

Job Title:

Customer Support Executive (Bilingual - Japanese & English)

Location:

Ara Damansara, Malaysia

Employment Type:

Full-time (2-year renewable Malaysian Work Permit)

Industry:

Food Delivery / Customer Service

About the Role

We are looking for a

Customer Support Executive (Bilingual)

to handle inquiries and complaints from customers in Japan for a leading food delivery platform. This role involves providing exceptional support via phone, email, and chat while maintaining professionalism and accuracy in both Japanese and English.

Key Responsibilities

Handle customer inquiries and complaints related to food delivery services in Japan. Communicate professionally with customers via phone, email, and chat in

Japanese and English

. Report and escalate issues to the client in English when necessary. Participate in one-month training conducted in Japanese. Collaborate with cross-functional teams to ensure customer satisfaction. Maintain high accuracy and professionalism in all interactions.

Language Requirements

Japanese:

Native (Professional Keigo required - spoken & written)

English:

Daily conversation level

Mandatory Skills & Qualifications

Strong understanding of Japanese business manners and professional etiquette. Excellent interpersonal and communication skills. Customer-centric mindset with strong problem-solving ability. Proficiency with IT systems and tools (Google Workspace, Microsoft Office). Fast typing speed and ability to use shortcut keys efficiently.

Preferred Skills

High flexibility and stress tolerance. Strong multitasking and learning agility. Blind touch typing skill. Experience in hospitality, sales, admin, or customer service fields.

Compensation & Benefits

Basic Salary:

RM 9,000

KPI Bonus:

Up to RM 370

Shift Allowance:

Up to RM 1,200

Joining Bonus: RM 10,000 (for candidates joining specified intakes)*

Working Conditions

Work Hours:

8 hours + 1.5-hour break (24/7 rotational shifts)

Shift Timings:

MYT 6:00-15:30 / 8:00-17:30 / 10:00-19:30 / 12:30-22:00 / 14:30-0:00 / 16:30-1:30 / 22:00-7:30

Days Off:

2 days weekly (may include weekends & replacement leave for Malaysian public holidays)

Training:

1 month (conducted in Japanese)

Workplace:

Onsite at

Ara Damansara Office

Employment Benefits

Leave:

Annual Leave - 12 days Sick Leave - 14 days Compassionate Leave - 3 days Replacement Leave - for working on Malaysian Public Holidays

Insurance:

Medical, Dental & Life Insurance (PM Care)

Relocation Support (in Japanese):

Malaysian Work Permit assistance One-way flight ticket to Malaysia 2-week hotel stay Airport pickup & property agent introduction Assistance in finding schools for children

Additional Perks:

Free shuttle van (Ara Damansara area) Free English lessons Bank opening support Free coffee machine in office

Interview Process

HR Interview (Online / Camera off) Online Test & Operations Interview (Online / Camera on) Offer

Application Documents Required:

Application Form CV (Japanese preferred) Japanese typing test screenshot via 10FastFingers Japanese Test

Project Information

24-hour operation supporting Japanese and English customers. Ideal for candidates interested in interacting with both Japanese and international users.
Job Type: Full-time

Pay: RM9,000.00 - RM10,500.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Work Location: In person