Job Description

Key Responsibilities:

Customer Interaction: Greet all incoming calls professionally and answer a timely manner.

Order Management: Process and key in all orders using the

Customer Service and Traffic Control

system efficiently.

Dispatch Coordination: Arrange pick-up orders and coordinate with relevant couriers for timely dispatch.

Shipment Reception: Receive and log Lodge-In shipments from customers accurately.

Tracing and Follow-Up: Enter tracing details into the Intranet system and ensure all tracing tasks are performed promptly, with regular customer updates until issues are resolved.

Pre-Alert Handling: Arrange and follow up on all pre-alerts until issues are resolved.

Reverse Charge Requests: Manage and follow up on reverse charge requests until resolved.

Problem Shipments: Coordinate with shippers to resolve issues related to problem shipments.

Reporting: Complete all required reports for management or relevant department timely, including daily cash and credit collection reports.

Office Maintenance: Ensure the customer service area is tidy and clean, and manage filing efficiently.

Qualifications:

SPM or Diploma qualification with a minimum of 1 year of experience in the courier service industry preferred.

Excellent interpersonal and communication skills, proficient in computer applications.

Ability to work independently with minimal supervision, under pressure, and in a multitasking environment.

Please contact

Ms Riffa

at

0145905987

/

riffa@gdexpress.com

for further information

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Benefits:

Health insurance Parental leave Professional development
Work Location: In person