Job Description

1. Customer Service & Communication

Greet and assist customers promptly and professionally. Handle customer inquiries via walk-in, phone, email, and messaging platforms. Provide product/service information and guide customers in decision-making. Manage customer feedback, complaints, and escalate issues when necessary. Ensure high customer satisfaction and maintain a positive company image.
2. Sales & Service Support (optional if relevant)

Promote company products, services, and package with database. Assist in achieving sales targets. Support sales team with administrative and follow-up tasks.
3. Administrative Duties

Maintain accurate records of customer interactions and transactions. Prepare complaint reports, forms, and documentation as required. Ensure proper filing, data entry, and handling of sensitive information.
Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

Professional development
Experience:

Customer service: 1 year (Required)
Work Location: In person