Engage with customers in real time via live chat. Respond promptly and professionally to inquiries about products, services, orders, troubleshooting, and more.
Customer Assistance:
Provide clear, accurate, and helpful responses to customer queries. Strive for high customer satisfaction by resolving issues or escalating them appropriately.
Product Knowledge:
Deliver knowledgeable and empathetic support. Promote products, guide purchases, and collaborate with internal teams for effective solutions.
Customer Insights:
Maintain accurate records of interactions and use customer feedback to contribute to service improvements.
Requirements:
SPM / Diploma / Degree qualification (Fresh Graduates)
Proven experience in customer service, live chat support, or a related field
Excellent written communication skills with a professional, friendly tone
Strong problem-solving skills and a customer-centric mindset
Ability to handle multiple chats simultaneously in a fast-paced environment
Familiarity with digital tools, live chat platforms, CRM systems, and customer support software
Positive attitude and strong interpersonal abilities
Why Join Us?
Be part of a dynamic team committed to customer satisfaction and continuous improvement
Supportive and collaborative work environment with career growth opportunities
Competitive salary and benefits package
Play a key role in delivering exceptional customer service and digital experiences