Job Description

Job descriptionSome careers grow faster than others.If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessibleIn Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC\xe2\x80\x99s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our keyareas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.We are currently seeking a high caliber professional to join our team as Customer Service ManagerPrincipal Responsibilities:

• \xc2\xb7 Drive initiative that help the branch achieve the Gross contribution/NII/NFI targets.
• Improve the Customer Experience and Engagement Rating for the branch
• \xc2\xb7 Drive cross-selling through referrals arising from excellent service.
• \xc2\xb7 Assist the branch to meet its financial targets by driving projects and initiatives to improve income and exercising strict expense discipline.
• Manage customers\xe2\x80\x99 expectation, identify needs and provides relevant solutions in accordance to the Bank\xe2\x80\x99s KYC and business ethics policy.
• \xc2\xb7 Maintain cost within budget especially controllable costs.
• \xc2\xb7 Overall branch performance by focusing on growth and anti-attrition strategy
• \xc2\xb7 Support branch plans and activities, campaigns (in branch & external) & promotions, establish external potential customer contacts & network in the local market.

RequirementsRequirements:

• At least 2- 5 years working experience in branch services and operations at supervisory management level with good understanding of RBWM products and service
• Good interpersonal skills with well-developed coaching and mentoring skills
• Excellent verbal and written communications skills
• Possess a strong passion for face-to-face service
• Excellent planning/organization/analytical reasoning
• Strong negotiation, influencing and communication skills to drive change

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.Opening up a world of opportunity.HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by HSBC Bank Malaysia Berhad

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