Customer Service Manager
Kepong, Kuala Lumpur, Malaysia
Job Description
MohonKelayakan
- Experience in Business Administration, Communications, or a related field is preferred.
- At least 1-2 years of experience in a customer service role. Having prior leadership experience is an advantage, but candidates willing to take on leadership responsibilities are encouraged to apply.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in Mandarin, English, and Malay.
- Familiarity with customer service tools, CRMs, and Microsoft Office/Google Workspace.
- Excellent organizational and time management abilities.
- Lead, mentor, and motivate the customer service team to deliver exceptional service.
- Develop and implement customer service policies and procedures to enhance efficiency and satisfaction.
- Monitor team performance and provide regular feedback and coaching.
- Handle escalated customer issues and complaints professionally and effectively.
- Collaborate with other departments to streamline processes and improve customer experiences.
- Analyze customer service metrics and prepare reports for management.
- Recruit, train, and onboard new team members as needed.
- EPF, SOCSO & EIS
- Medical expense reimbursement
- Annual leave
- Performance bonuses
Maukerja
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Job Detail
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Job IdJD1085683
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKepong, Kuala Lumpur, Malaysia
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EducationNot mentioned