Job Description

This role is for a dedicated and customer-focused individual ready to lead and manage the customer service department in the fast-paced eCommerce sector. The Regional Customer Service Manager will be responsible for overseeing the customer service team, implementing strategies to enhance customer satisfaction and loyalty, and ensuring the team's performance meets the company's service standards.

• Lead and oversee the customer service team to ensure high levels of customer satisfaction and loyalty.
• Develop and implement customer service strategies and policies.
• Manage customer complaints and escalations, ensuring issues are resolved promptly and effectively.
• Monitor and analyze team performance, providing feedback and training as necessary.
• Collaborate with other departments to ensure seamless service delivery.
• Ensure adherence to company policies and procedures by the customer service team.
• Regularly report to senior management on team performance, customer satisfaction levels, and areas for improvement.
• Stay updated on industry trends and best practices to continuously improve service delivery.

Pioneer the regional Customer Service team for a global fashion brandStrategic Customer Service planning and SOP implementation for APAC regionA successful Regional Customer Service Manager should have:

• A strong background in customer service management, preferably in the fashion & retail industry.
• Outstanding leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to develop and implement customer service strategies.
• Strong problem-solving skills and the ability to handle customer complaints effectively.
• Proficiency in using customer service software and tools.
• A commitment to providing exceptional customer service.

Key Highlights: Regional Customer Service Manager, eCommerce/Digital Services, Fashion & LuxuryOur client is a large multinational organization in the eCommerce industry, known for its commitment to providing high-quality digital services and exceptional customer service to well-known global fashion brands. With a robust presence in the market, the company has a diverse and motivated workforce dedicated to maintaining the company's position as an industry leader.

• A competitive salary package in the range of MYR 120,000 - MYR 180,000.
• A 13-month contractual bonus.
• Opportunities for professional growth and advancement within the Fashion, Retail, & eCommerce industry.
• A vibrant and supportive work culture.
• The chance to be part of a large organization that values its employees and customers.

We encourage all qualified candidates who are passionate about customer service and looking to make a significant impact in a large retail organization to apply for this exciting opportunity!

Michael Page